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14.04.2011

NPO Saturn and Luxoft present an IT system for after-sales service for the SaM146 engine

At the end of last year, NPO Saturn launched the first phase of a new IT system of after-sales service for the SaM146 engine, based on software provided by Luxoft. At a joint press conference on April 13, 2011 in Moscow, Saturn and Luxoft shared their experiences of working together to develop and implement an after-sales service system in the aviation industry.

According to Saturn managing director Ilya Fedorov who took part in the press conference, Saturn today offers a full range of gas turbine technology for transportation, defense, and energy, and covers the whole cycle of production, from development to production, and through to marketing and sales and supporting the customer through after-sales service. In the aviation industry, no company is capable of creating a new product without advanced information systems. And on the other hand, the level of IT development in a company reflects the level of organizational maturity in its business processes.

We are very advanced in project planning as a result of implementing computer-aided design, we can now develop gas turbine engines three times faster. And just as importantly, IT support has become an indispensible part of the production and exploitation process. Weve achieved specific results in after-sales service, at least, IT systems are already functioning for the D-30KU/KP and for terrestrial engines, and now for the SaM146 as well.

The development of key information systems at Saturn:

Project Design.

The creation of a virtual design environment, which includes the following components:

  • Systems for 3D product design and manufacturing processes
  • Systems for supercomputer engineering analysis
  • Systems to collect and analyze test data

Results:

Since 2001 the design documentation has been done electronically, and since 2003 all technological documentation has been done electronically

In 2005 and 2008 Saturn launched supercomputers with processing capacities of 1.0 and 14.3 terraflops respectively, each of which became the most powerful in the industry.

The number of instrument channels for tests has increased 100 times, and a system was created which can process up to 1 petabyte of experimental data.

The cycle of engine design is now three times faster.

Production.

A new model of production management has been developed and is now in the practical testing stage. This system will support both the mass production of the SaM146 engine taking into account the standards of foreign aviation authorities, and mass production and pilot production of other products.

After-sales service.

We have developed business models and accompanying information systems covering all aspects of after-sales service for aviation engines, including:

  • Managing the product fleet and configuration of the product in exploitation
  • Parts orders
  • The release and distribution of technical documentation
  • A call center to support customers
  • And other processes.

Results:

In 2007 we launched an IT system for after-sales service for the D30-KU/KP/KP154 engines.

In 2010 we launched the first phase of the IT system for after-sales service for the SaM146 engine.

Speaking about IT support for after-sales service processes for the SaM146 aviation engine, Saturn director of information technology Yuri Zelenkov noted, The creation of information systems for after-sales service for the SaM146 engine is a unique development for Russia. The new SaM146 product was created not only for the Russian but also for the western market and accordingly all after-sales service processes are being developed by the program partners NPO Saturn and Snecma on par with western standards.

The system of IT support for after-sales service for the SaM146 was launched in December 2010, and this system is now in productive operation.

First. From the business point of view, it is very important that we create a system thats open for our customers. We are erasing the borders of our enterprise, in other words we allow our customers to work with this system, giving them access to internal information we dont have any distinction between employees in the engine production company and employees in the airlines. Second. We made a conscious choice to use only freeware as the base for our platform. The use on noncommercial software was connected not only with the aim of minimizing expenses. We also wanted to find out how effectively this software could be applied in the corporate environment for business tasks. It did what it needed to, and the experiment worked.

Third. The use of external hosting was a first for our company and indeed for Russian aviation construction. Locating the applications at an external company, and not in our own data center, has shown that we can make significant savings and still achieve the required high level of service and speeds.

And finally, in Luxsoft we really have found a very serious partner, one who accomplished all the tasks we set on time and well. And of course we learned a lot in our two years of working together, in terms of organizing the development of software.


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